Need help with collect.? You're in the right place.
Get Help
Before reaching out, the Help Centercenter covers most common questions: getting started, Views, Categories & Tags, search, sorting, and FAQs. Worth a quick look.
Contact
For issues not covered in the Help Center, or to report a bug, reach out at support@acker.cloud
Include:
- A short description of the issue
- What you expected to happen vs. what actually happened
- Your iOS version and device (e.g. iPhone 15, iOS 17.4)
- Whether the issue is reproducible or happened once
Feedback genuinely shapes where collect. goes next.
Known Limitations
- iCloud sync requires both devices to be signed into the same Apple ID. Changes may take a moment to propagate.
- Swiping to delete or moving an item to Trash is not permanent. Items in Trash can be restored at any time. Only Empty Trash (or Delete Forever on a single item) permanently removes an item.
- Photos (up to 5 per item) are stored in your catalog locally and in iCloud — they are not compressed or resized by the app. CSV and JSON export include data only; use Full Backup (.zip) in Data settings to export photos along with your data.
Privacy
collect. has no account system and no developer-operated servers. Your data lives on your device and in your personal iCloud. We have no access to it. See the full Privacy Policypolicy for details.